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IN-STORE
RETURNS POLICY

We value our customers and strive to provide a hassle-free return experience for in-store purchases. Please read our return, exchange, and refund guidelines below. Purchases made online through Shopee, Lazada, TikTok Shop, or other online marketplaces will strictly follow the return and refund policies of the respective platforms.

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RETURNS

We gladly accept parts for return provided that all of the following conditions are met:

  • The part is in new, unaltered, and resalable condition.

  • The part is not a special or made-to-order item.

  • The original invoice or printed store receipt is presented.

  • The item is returned to the same branch where it was purchased.

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EXCHANGES

Qualified parts may be exchanged once within thirty (30) days from the delivery date for any available in-store merchandise, subject to these conditions:

  • If the new item is of higher value, the price difference must be settled.

  • If the new item is of lower value, the price difference will be forfeited.

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REFUNDS

Qualified parts may be refunded within five (5) days from the delivery date through the original method of payment, under the following conditions:

  • Full refund for same-day purchases.

  • Partial refund for returns made on succeeding days, subject to a 30% restocking fee.

  • For QR and card payments, a 3% processing fee will be deducted to cover payment gateway charges. Please allow up to 30 days for the refund to reflect in your account.

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Citi Bolt Group reserves the right to amend this policy at any time in compliance with existing regulations.​​​

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